Performance Improvement

Location:

Ambulatory Services Building, First Floor, Suite 1-C24
In the Integrated Care Management Department

Hours:

7:30 a.m. - 4:30 p.m., Monday - Friday

Information:

• General: 410-337-4410
• Director: 410-337-1176

The Performance Improvement Department monitors and evaluates the quality and appropriateness of care to ensure that the highest quality of patient care is provided in the most efficient manner.

The Performance Improvement Department coordinates the medical center-wide quality management and improvement process. Staff monitor the quality and appropriateness of care to ensure that the highest quality of patient care is provided. Additionally, the section monitors compliance to Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards and coordinates JCAHO surveys and education processes.

Services include:

• Performance Improvement (Quality Program): 410-337-4410
• Infection Control: 410-337-1396
• Patient Representative: 410-337-1560